The program creates a climate that encourages and supports learning.

1. Peer support and dialogue are part of the learning process.
2. The program encourages a spirit of collaboration in the learning setting.
3. High and realistic expectations are communicated to learners.
4. Learners’ successes are recognized and celebrated through awards and special events, such as certificates.

The teaching/learning process is dynamic, interactive and cooperative.

1. The teaching/learning process is two-way.
2. Program staff are facilitators of learning and co-learners with their learners.
3. Program staff share their experiences, attitudes and values with learners.
4. Learning activities promote active learning.