Call Scenario

The purpose of this call is to speak with a particular employee of an organization regarding some matter of importance. Call and give your name and the organization from where you are calling. Ask to speak to a particular person. The person will not be available at that time. Leave a message as to the nature of your call and say whether or not you will call again or if you would like the person to whom you wish to speak to return your call. If you would like the person to return your call, remember to leave your phone number.

Call Scenario

The purpose of this call is to obtain the name and correct title of the hiring authority. Call and give your name to the person who answers the phone. Ask for the department and name of the manager or hiring authority. The person on the other end may agree or disagree to give you the information you seek. If the person agrees, ask for the correct spelling of the name and title. Be sure to thank the person for his/her time and say goodbye.

Call Scenario

The purpose of this call is to make an appointment with someone. Call and give your name. Name the person with whom you would like to make an appointment. State the reason for the appointment and times you are available for the appointment. Thank the person for his/her time and say goodbye.

Call Scenario

The purpose of this call is to register a complaint. Call and give your name and, if relevant, the name of the organization you represent. Ask to speak to the department head of the offending company. The department head will not be available. Leave a message with the person who answers the phone as to the nature of your call and state how you may be reached.

Call Scenario

The purpose of this call is to make an order for supplies. Call and give your name and the organization from where you are calling. State the items and item numbers of the supplies you wish to order. State the method of payment (Visa, MasterCard, Purchase Order Number, etc.). If the person taking your order does not give you a possible delivery date, ask when the supplies could be delivered. Thank the person and say goodbye.