A man presenting a flow chart

Skills Mapping

When we follow good practice and conduct a comprehensive needs assessment, we learn about the goals and aspirations of the people in our classes. Some goals may be similar, some not. Generally, employment tends to be a common goal. As instructors, we are often very familiar with job search material and feel comfortable teaching it. Sometimes we may feel uncomfortable teaching material based on information that is less familiar or brand new to us. CanadaWorks will hopefully fill a gap for both you and your learners as it focuses on employability skills.

If you have learners wanting to enter the same job sector in similar positions, you and the learners can share all steps in the search to find the knowledge and skills required to be successful when they reach their goal. If, more likely, you have learners with very different goals and employment paths, the task becomes more difficult.

We are going to share with you a technique that is part of our planning process. It has been our experience that learners often don't know the language skills and levels needed for jobs they are doing or plan to do. If we ask a learner in a workplace class how much writing they do on the job, the answer is often "None". However, the job task analysis we do before developing a curriculum suggests that this is not true. So we set an assignment. Each learner is given a chart to document the times they use a pen, pencil, keyboard or other tool that generates information (e.g., a bar code scanner) This is also used to identify reading, listening and speaking patterns. The next page shows the information and skills needed in a common entry level position.

Cashier: Grocery or Convenience Store*
Documents Customer Service Equipment Related Financial General Practice Sector- specific
• This is by no means an exhaustive list of skills, but it can get the learner on track. See the Essential Skills Profiles at http://srv108.services.gc.ca/english/general/home_e.shtml/

pen and book (these skills are not separated at this point) Signage Promotional Location Instructional Informational Work schedules and tables Check signatures Point-to-sale receipts Computer screen Obtain information from icons and pictures, brand labels, flyers to compare prices Forms Charge slips Cheque cashing rain checks NSF lists cash reconciliation

question conventional greetings

question give bad news (Debit Card not approved)

question explain customer complaint

book customer service policies

pen document complaints returns

pen use a keyboard and other point of sale equipment

book data base to view product, numbers, descriptions and prices

question use a telephone or intercom

question listen to instructions

book money, bill amounts

pen cash deposits, reconciliation

book memos, minutes, policies and procedures, pay slips

pen pay sheet or time card, benefit forms

question participate in team meetings, negotiate, persuade, ask for information, clarification

pen noting daily specials

book rules for handling food

book computer screens/ special software

book exchange rate