and others things needed
improvement 
. The following things were observed and rated: The management of the Black Cat Diner analyzed the way it served its
customers. They looked at customer comments and observed the
staff. Some things were done well and others things needed
improvement . The following things were observed and rated:
diners are treated politely food always arrives at the table hot the buffet table is always clean the service is fast customers receive their bill quickly the restaurant is well lit and comfortable the washrooms are always clean and fresh Refer back to the Deming Cycle and help out the Black Cat management.
This will lead to the "plan" part of the cycle.
What would come next? And after that?
After all the changes had been checked and normalized, does anything happen next?
Where do you use the Deming Cycle in your life? Do you use a Deming Cycle in the class? How do you approach a class assignment? Do you follow the same process alone as you would do in a group?
Quality is meeting or surpassing customer expectations or requirements. It means pleasing customers, patients, patrons, clients, students; the end users of a product or service.
How does an organization or an individual know that they have met or exceeded customer expectations? What internal tools do organizations use to ensure that products and services meet set standards?
Have you ever filled in a customer service card? What kind of organization was it? Have you ever filled in an evaluation form after a class or workshop? Have you ever been asked to complete a survey or questionnaire about products or service? These are common methods organizations use to get feedback from their customers or clients.
Inside an organization, there are basic tools that are used in planning for, checking and measuring quality. These are:
There are other tools, but these are the basic ones that track information.
*See Continuous Improvement Process on page 154 for examples of these tools and the glossary at the end of the unit for descriptions.