Literacy is not a stand alone issue. A worker-centred program needs to be integrated into a larger strategy for training that responds to current and anticipated changes in the workplace.
Individual needs assessments and classroom records are confidential. Participants are assured that their privacy will be respected and that their employer will not have access to information about their individual progress in the course.
Access to training is equitable. That means that the program is open to all members of the union, regardless of their skill level, job classification, physical activity, seniority, gender, or race. Priority access is sometimes determined by addressing particular barriers, like serving participants with the greatest need first.
Barriers to access are actively uncovered, identified and addressed. Every effort is made to facilitate attendance by addressing issues like family responsibility and transportation. Programs are given at times and in places that are convenient to workers and their busy lives. Access also means that programs are free of charge.