Use Your E-mail Skills

Answering HOW Questions 2

Sometimes e-mails ask you to do more than one thing.

Ask the question how? Make a list of steps to follow.

Read this e-mail from your supervisor:

From: Downs, Rex (downs@yahoo.ca)
Sent: Friday July 21, 2006 3:45 PM
To: Jones, Pat (pjjones@yahoo.com)
Subject: Electrical Bond and Ground Recertification

Hi Pat,

Make sure everyone in your department attends the Electrical Bond and Ground Recertification Course in Training Room 1 on Wednesday, August 16, 2006 at 7:00 AM. Before the course date, you must: reply to this e-mail to let me know you got it. You must also put a training poster on the bulletin board, tell employees to sign a paper to say they will attend, and remind employees to bring safety shoes and glasses. Thank you for your cooperation.

Rex

Ask how you will get everyone to attend the course. Make a list of the steps:

1. Reply to Rex’s e-mail so he knows I got it.
2. Tell all employees in the department about the course.
3. Put the training poster on the bulletin board.
4. Tell employees to sign a paper to say they will come to the course.
5. Remind employees to bring safety shoes and glasses.