Reading Text
- to scan for specific information/to locate information
- to skim for overall meaning/to get the gist
- to read the full text to understand and to learn
- to read the full text to critique or to evaluate
- not observed
Writing
- to organize/remember
- to keep a record/to document
- to inform/to request information
- to persuade/to justify a request
- to present an analysis or comparison
- to present an evaluation or critique
- to entertain
- not observed
Oral Communication
- to greet
- to take messages
- to provide/receive information, explanation, direction
- to seek/obtain information
- to co-ordinate work with that of others
- to reassure/comfort
- to discuss (exchange information, opinions)
- to persuade
- to facilitate/animate
- to instruct, instil understanding, knowledge
- to negotiate/resolve conflict
- to entertain
- not observed
Use of Documents
- read and interpret information
- enter information
- create document to display information
- not observed
Form 4
HRSDC Essential Skills
January 2006 (grey)
AWAL © 2006