The Canada Customs and Revenue Agency:
What is it, exactly?

When we do our income tax, the Canada Customs and Revenue Agency comes up a lot. They send us papers in the mail. We phone them to ask questions. We go to their offices to get forms. We look at their web site.

But do we really know what the Canada Customs and Revenue Agency is?

Well, it used to be called Revenue Canada. The old Revenue Canada was reorganized in 1999, to be more efficient. It was given the new name of the Canada Customs and Revenue Agency. Often, we use just its initials: CCRA.

Today, more than 40,000 people work for the CCRA. Some people work full-time, some people work part-time and some people work seasonally.