Some simple guidelines

Be straightforward

Deal with the subject openly and respectfully. Don't beat around the bush - it may only create confusion.

Be open and accessible

Take time to listen, in a non-judgemental way, to what the person says and offer an empathetic and understanding ear.

Listen attentively and be positive

Try to gauge the person's receptivity and motivation. Work with him or her to set realistic personal goals that will lead to taking the first step.

Offer reassurance

Help the person to see that he or she is not alone, is valued and trusted, and that you have faith in his or her intellectual ability. Suggest that there are learning options available to them.

Understanding resistance

Someone who has trouble with reading and writing may show resistance when the subject is first raised. He or she may:

Refuse to acknowledge reading and writing problems.
Possible responses for the intervenor:

• Many people have the same problem
• Some adults in this situation have decided to go back to school
• Learning is a life-long thing - it's never too late
• Think of how good it will feel to know things...