Signs of Low Literacy in People

Observing Verbal Responses

Sometimes the way people respond to a reading situation can alert you to possible literacy difficulties. A person with low literacy skills may tell you:

• “Can I take this home with me? I have to discuss it with my family anyway.”
• “I’m in a rush. Can I read this later?”
• “My eyes are tired. Can you just explain what it says?”
• “I don’t feel well enough right now.”

Observing Behavioural Responses

Sometimes a person’s literacy difficulties will be apparent from their behaviours. These behaviours often reflect the coping skills the non-reader has developed. Patients may have literacy difficulties if they:

• Read slowly and with obvious effort (especially handwriting)
• “Read” something much faster than expected
• Fill out forms incorrectly (including spelling, grammar or mechanics)
• Never refer to or mention written information that they have already received
• Never jot down notes when receiving instructions
• Ask a lot of questions about the content of written material when they receive it
• Don’t ask any questions at all (indicating lack of understanding)
• Insist on having a family member or friend with them at all times
• Don’t show up for appointments and offer vague excuses