M. LEARNER SUPPORT SERVICES

A quality adult literacy program provides a broad range of support services for its learners.

a) The following conditions support the above statement. Please check those which apply to your program.

Support services for learners include:

___ information about counselling and referral services;
___ information about financial services;
___ supplies and resource materials made available;
___ regular follow-up during tutoring period especially in first few weeks or months and for "no-shows";
___ provision of opportunities for learner networking;
___ publication of learners' writing;
___ involvement of former learners to assist current learners.

b) Given your response(s) in (a), circle the number of the following statement which best applies to your program.

5. Program meets all of the above conditions.
4. Program provides five or six of the above services.
3. Program provides three or four of the above services.
2. Program provides only one or two of the above services.
1. None of the above support services are provided.

c) Given your response in (b), what steps could you realistically expect to accomplish within the next year to improve in this area?

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d) What assistance will you require to accomplish the above?

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