Section 5: Complaints

5.1 What if I am unhappy with the care I received?
[Student Manual, page 32]

The first thing you should do is talk to the person in charge of the department where you are receiving care.

If this does not help, you can file a complaint if you feel you did not receive proper care from the health care professional or the institution.

Where you file the complaint depends on if you were treated in an institution or in a private clinic.

5.2 Where do I go to complain about a service in an institution?
[Student Manual, page 32]

You can file a complaint about the health care services received at the institution where you were treated. You will have to fill out a form. The form is available at the health care institution. The users’ committee* in the institution can help you file your complaint. A person called a local service quality commissioner will investigate your complaint.

Contact the health care institution directly for information on how to contact the users’ committee and the local service quality commissioner. You can also contact the Centre de santé et des services sociaux (CSSS) La Pommeraie, which is responsible for all the health care institutions in the Brome-Missisquoi county. Information on how to contact the CSSS La Pommeraie is provided in Section 6.3.