Performance-based training for new technology

The workplace program unit of the Etobicoke Board of Education in Ontario has provided a variety of education services for Foamex Canada Inc., a major manufacturer of flexible polyurethane foam. A recent performance-based training program helped employees use computers and laser scanners for bar coding inventory items.

The introduction of computer bar coding involved receivers and shippers as well as production workers. Materials received from outside sources had to be scanned, given Foamex inventory control tags, and entered into a database. Articles manufactured at Foamex were assigned computer-printed tags and entered into the database.

The basic-skills trainer was responsible for ensuring that employees would be comfortable and accurate in the new system. He provided clear-language documents and instruction geared to the wide range or abilities and needs of the employees. Some had never used computers or scanners before, while others had computers at home and were familiar with the technology. For some, English was their second language.

First, the computer specialist explained and demonstrated the system to the trainer. The trainer then prepared a concentrated, tightly structured five-hour program to be completed over three sessions.

The training first gave workers exposure to the computer system, with simulations in the classroom; then came applications and follow-up on the shop floor.

Follow-up showed that the training was well designed for the abilities and needs of employees. Furthermore, language barriers were not as serious as originally expected. Language difficulties were most evident when a problem had to be reported over the phone, and the employee had to deal with the computer department.

In summary, the design and delivery of the training was judged highly successful — it met the performance objective.