Accessible justice

We need to look at three areas to make sure justice is accessible to all:

1. literacy skills that individuals need to make their case
2. user-friendliness of the written and visual material that is a part of the tribunal process
3. training of our tribunal staff and members to recognize clients with literacy problems and to work with them appropriately.

In the next section, we briefly review the state of literacy in Canada to show how widespread the problem of low literacy is. We then look at plain language as a way of making all our communications—written, visual, and spoken—clear and easy to understand.