Literacy and Access to Administrative Justice in Canada - Council of Canadian Administrative Tribunals

Administrative tribunals, like other courts, have to follow the standards set in case law. We can

make sure, as much as is possible, that our clients understand all the proceedings;
examine how we deal with low literacy clients and how this can affect fair administration of justice;
follow the lead of many organizations and use “plain language” in all our communications, written, visual, and spoken.

The next section discusses plain language and how it can help us serve the public better.