Step 4. Communications

• Is there a plan to review and revise communications?
• Who is responsible?

Step 5. Training

• How will staff become aware of literacy needs?
• Is there a training plan?

Step 6. Evaluation and maintenance of the program

• Do you have an evaluation plan?
• Who will have ongoing responsibility for the program?

Goals for the program:

The goals for the program are

• improved access to justice;
• well-trained staff who are sensitive to clients’ literacy problems;
• adjudicators who are sensitive to the literacy issue;
• a well-understood way of dealing with vulnerable Canadians;
• providing timely, relevant, understandable information;
• meeting the needs of the clients;
• fulfilling the mandate of the tribunal.