Sample action plan
Goal: Identifying low literacy clients
Objectives Person(s) responsible Due date Outcome Budget if needed
1. Develop literacy markers, pre-hearing        
2. Develop literacy markers, during hearing        
3. Test markers        
4. Share markers with staff        
5. Develop implementation plan for markers        

Strategies

All these objectives (e.g., #5. Developing an implementation plan for markers) need someone responsible for bringing them about, deadlines for the work, and perhaps a budget. These people will develop strategies to meet the objectives.

The process used to implement a literacy program is as important as the tasks you take on. You need a good plan and good strategies to be successful. As mentioned above, one or more people have to be given the responsibility together with a deadline. Involving staff in all stages is a learning and sensitization opportunity for them.