What training is needed?
Do you have a training plan?
Who is responsible for the training plan?
What budget is needed for the training?
Will the training be in-house or outside?
How will you evaluate it?
Changing the way we deal with clients and participants means changing the way we perceive and deal with the issues. It means understanding that respect for clients and participants is of the highest importance.
Staff can learn to use many simple measures to help those with low literacy levels. Speaking plainly, looking for ways to help people understand, and then making sure they do understand, must become normal tribunal procedure.
The following types of training should be considered for both adjudicators and staff: