Literacy and Access to Administrative Justice in Canada - Council of Canadian Administrative Tribunals

Step 6. Evaluation and maintenance of the program

Who will have ongoing responsibility for literacy?

Do you have an evaluation strategy and plan?

How will you measure change?

How will you measure impact?

What are the goals of the literacy project?

Will you get client feedback?

Will you test material?

How will you keep informed about best practices?

Changes and training are accomplished over time. Changes must be introduced in small segments and be thoroughly absorbed into the whole way of doing things. Evaluation and ongoing monitoring of changes are key parts of a successful plan for literacy.

Purposes of evaluation and monitoring

To find out what works and what doesn’t (for example, training, implementation of changes, rewritten material, new videos, new procedures)
To find any flaws in the current plans and figure out what has to be changed
To see if some step has been omitted
To determine what the next steps should be
To check whether the new procedures and ways of dealing with clients have become part of regular office procedure
To help improve the program