The technology glitches caused some project participants to be distracted throughout the audiographic teleconferencing sessions. The literacy coordinators were concerned about the effect that these glitches were having on their tutor's overall learning experience.

The technical glitches encountered during the tutor training sessions included line static, voice transmission difficulties, slides that were out of sync or not properly installed on the computer's hard drive, and software incompatibility. Not all receiving sites had technical support available during the sessions which compounded the level of frustration experienced by some participants.

The instructors became aware that three aspects of their presentation were critical to each session's success.

• Teaching style does impact what is being taught.
• Teaching style does affect the level of participant satisfaction.
• Timing is everything in course preparation and presentation.