Trouble-shooting

After all connections have been made, you still may encounter some glitches. The following suggestions have been included to assist you.

If you're having difficulty, it could mean:

1. a poor telephone line. Call the Network Operator trouble number. Do not disconnect and reconnect through a different connection number unless directed to do so.
2. a poor connection between the convenor, the phone, the microphones and/or the wall plugs. Be sure to double check.
3. crossed signals. If there are loud squeals on the line, turn the speaker away from the telephone receiver, then hang up the phone. REMEMBER: Leave the convenor on.

If the other participants can't hear you, it might mean:

1. someone at another site was speaking at the same time you were. Only one person can access the line at a time.
   
   Important note: The instructor should always acknowledge that (s)he heard a commentor question.
2. the microphone bar was not pressed down firmly when you spoke; consequently, no connection was made.
3. static is interfering with your transmission. If the instructor can't hear you but you can hear hear him, you might try for a better line. Refer to your operator index for help numbers.

If you can't hear the other participants, it could mean:

1. the convenor volume needs to be turned up.
2. that you've become disconnected from the network.