16. Performance Indicators

 What indicators are used, if any, to measure the performance of this program?

Performance Indicators vary from contract to contract so this is a list of what they could be in an all service site:

# of clients served # of clients developing and completing a client investment plan. # of workplace training placements # of job or education placements # of workshops, career advice sessions, etc. # of one on one supports

17. Monitoring and Evaluation Mechanisms; Reporting

 What arrangements are there, if any, for the monitoring and evaluation of this program and for reporting on the results?

Client satisfaction surveys. Contract Managers monitor regularly during the period of the contract. Internal and external audits are performed every three years within the Ministry.
18. Key Results or Outcomes What have been the main achievements or outcomes of this program to date?

In its 2005-2006 Annual Report, Youth Connections reported that:

  • 190,500 youth used the self-service programs
  • 23,100 youth received minimal service, i.e. help with their resumes
  • 4,500 received one on one counselling or a more in depth intervention

The expected employment outcome for those being served is 80% and the actual outcome was 85%. The overall satisfaction with Youth Connections’ services was 85%
19. Difficulties or Barriers What difficulties or barriers to success have been experienced by this program, if any?

The diversity in this age group. The issues youth bring to the Youth Connections offices such as poverty, addictions and learning issues.
20. Promotion / Publication Channels How is information about the program or initiative publicised or promoted to potential participants? Alberta Government web site. Individual Youth Connections web sites. Posters, postcards, career fairs, and media.
21. Future Plans Please give brief details of any future plans for this initiative, especially key objectives or planned changes.  
22. Other Relevant Info Please provide any other important information about this initiative which is not covered in your previous responses.