Foreword

This resource provides you, the Literacy and Basic Skills (LBS) college practitioner, with
a redirection protocol to help you reflect on the elements of your program that support
student retention, both those that are working well and those that could be working
better. The resource is presented as two separate parts to make it easy for you to use.

Part 1 is the Report. It provides a summary of the project which includes the rationale
for it, the retention research that guided our thinking, the process for gathering
information, the key findings and the key recommendations.

Part 2 is the Protocol, which consists of seven features. Each feature is described in
detail presenting a number of issues and challenges related to learner retention. As
much as possible, observations, suggestions, solutions and samples provided by LBS
college managers, counsellors, practitioners and learners have been included.

In the Protocol, you will find references for web sites and documents for further research.
You will also find activities that link the topic you are reading about to your own program
and situation. You may want to take time to complete these as you work through the
Protocol; they will help you think about your own retention strategies and redirection
efforts.

Icons are used in the Protocol to indicate sources for further information on a particular topic or activities for you to complete. For example:

	This icon indicates a reflection exercise.
	This icon indicates an interesting web site.
	This icon indicates a video to view.
	This icon indicates a resource that you might find interesting.
	This icon indicates an activity to try.