Problem Solving

This refers to the addressing of problems that require solutions. Aspects of problem solving:

• the complexity of the problem
• identification of the problem
• the steps involved in generating possible solutions
• the process of selecting the most effective solution
• assessment of the solution implemented and identification of possible improvements

Problem Solving
is Like Eating Frogs

If you have to eat one,
do not spend all day looking at it!

And if there are several
frogs to be eaten,
start with the big one!

Decision Making

Decision making refers to making choices among options. Decision making occurs during problem solving but not all decision making is part of problem solving. Aspects of decision making:

• the consequence of error
• the reversibility of the decision
• the adequacy and availability of information
• whether there is a set procedure to follow
• whether there is a body of similar past decisions to which the worker can refer
• the extent to which judgment is required to make an appropriate decision

Job Task Planning and Organizing

Job task planning and organizing refers to how workers plan and organize their tasks and work schedules.