Samples

Review the following sample policies and procedures then consider adapting them to meet the needs and purposes of your agency!

Orientation and Training

Sample Statements

All volunteer tutors shall attend the entire tutor training course prior to being placed with a learner. Exceptions may be considered depending on prior experience.

This agency is committed to providing thorough training and support to our volunteer tutors by offering introductory orientation sessions, initial tutor training and ongoing workshops. All volunteer tutors are expected to participate.

Performance Review of Volunteers

Sample Statements

Evaluation procedures should be constructive, supportive and flexible exchanges where the volunteer tutor and staff member share information and plan future activities, with the ultimate goal of supporting the student’s literacy goals.

The Volunteer Coordinator will schedule regular meetings with each volunteer tutor to share constructive feedback, resources and strategies. At this time, the Volunteer Coordinator will assess the work of the tutor as outlined in the position description.The evaluation will be informal and verbal unless there are specific issues which either party would like to document.

This agency reserves the right to monitor and evaluate the work of volunteer tutors.

Procedures might include:

• The Volunteer Coordinator will attend a lesson/meeting to observe the tutor and learner and offer constructive feedback.This will be scheduled at least twice per year.
• An experienced tutor will attend a lesson/meeting to offer feedback to the tutor.
• The Volunteer Coordinator will regularly review the tutor’s written lesson/meeting reports.
• The Volunteer Coordinator will survey learners by telephone from time to time to get feedback on each tutor’s performance.
• Using the self-assessment forms provided, tutors will regularly evaluate their own work and progress.
• The Volunteer Coordinator will telephone each tutor monthly to discuss her work and progress.