1.0
Introduction

The purposes of this study were to analyze the state of the digital divide in the year 2000; analyze how this had changed over the previous three years, 1997 to 2000; and better understand why some Canadians remain unconnected. The study focuses primarily on the state of the digital divide in Canada in 2000. This analysis considers which variables or circumstances, such as employment type, gender, age and income, help to better inform our understanding of the subgroups of the unconnected population.1

The study also investigates differences between Internet users and nonusers through a comparison of selected technical literacy skills and activities, and evaluates the importance of content and social context in relation to individuals benefiting from access to the Internet. The study also includes a general overview of efforts in other jurisdictions to close the digital divide. This report concludes with a number of policy and program recommendations.

Previous work in this area not only identified a general digital divide, between the Internet ‘have’ and ‘have nots’, but further divided the unconnected into ‘near users’ and ‘far users’. Near users are those individuals who are interested in using the Internet but fail to do so because of some structural obstacle, such as cost or literacy. Far users, on the other hand, have little interest or need in using the Internet, though some will likely be occasional users in the near future.2


1 The views expressed in this report are those of the authors and not necessarily those of Ekos Research Associates Inc.
2 EKOS Research Associates Inc., 2000, Rethinking the Information Highway; PIAC, 2000, The Dual Digital Divide.