Executive Summary

Purpose of this study

This study analyses:

• the state of the "digital divide" in Canada as of the year 2000
• how the divide has changed since 1997
• why many Canadians remain unconnected to the Internet.

Importance of the Internet for Canadian society

The growth of the Internet has been phenomenal since it emerged a decade ago. It has evolved from a relatively unknown entity to a major communication medium used by approximately 60 per cent of Canadians.

The concept of the 'digital divide' needs to be expanded in meaning. The Internet and computer access and literacy are not ends in themselves. In an information-rich age, they are crucial tools linked with a broader set of capabilities that together are key constituents to help individuals participate successfully in technology-based social and economic activities. Technical proficiency, literacy and skills development can help people function in society and the workplace. These provide individuals and organizations with the flexibility to continually adapt to changes in work and society. The Internet and computers can also serve as the means for increased public participation.

Limited access to the Internet results in digital divides, among organizations as well as among individuals. Examining these divides leads inevitably to broader social questions about disparities in income, skills, educational levels and regional opportunities. These inequalities can prevent businesses, local governments, and community groups from implementing activities for individual and community social and economic development.