While a quarter of the overall population reports not having access to the Internet from any location, almost two thirds of non-users report lack of access.

However, factors other than the availability of Internet access from some location are also at play. Many non-users are not confident about their technical skills or abilities, some fear technology, while still others have little interest and do not see that as problematic. As demonstrated in Figure 5.5 below, there is a considerable difference in the comfort level with technology between Internet users and non-users. Moreover, as shown in Figure 5.6, while many non-users don’t have home computers (because of high cost, lack of interest, etc.), very few actually consider this to be problematic (Figure 5.7).