graphic: Figure 5-7 - bar chart showing to what extent a problem exists in not having a computer for both users and non-users

There is also a significant difference in value attached to the Internet between users and non-users. There can be many explanations for this, including lack of experience using the Internet, perceptions on whether specific needs can be met through on-line access, and lack of awareness of available content or potential benefits of the Internet. While there is a similarity in views by Internet users and non-users about how essential standard household communication services are, there is a marked difference of opinion about the Internet.

graphic: Figure 5.8 - bar chart showing the importance of  having a local telephone is for users and non-users