There is somewhat less support (46 per cent) by non-users in their views about the effectiveness of using the Internet to communicate with government about programs and services. Interestingly, on the face of it, support for this type of communication is somewhat less than one would expect from Internet users (64 per cent). However, findings indicate that there is a preference for choice among the range of technologies available to communicate with government or other organizations. This finding reinforces previous research in this area.⁷ This research showed that a full set of traditional means (for example, mail, in-person, fax, phone), as well as the Internet (in other words multiple channels), are required to adequately meet people’s real, daily communication needs.

⁷ The Dual Digital Divide. PIAC, 2000.