• Funding support by HRDC should include providing communities with resources to undertake a reasonably sophisticated community and citizen needs assessments. To be successful, any development strategy, whether addressing the access divide, literacy and skills training, or other forms of capacity development, should be founded on a needs assessment that considers a community’s particular economic and social circumstances, and its citizens’ abilities, challenges and opportunities. While many communities across Canada face similar obstacles and challenges, the opportunities and capacities for individuals and communities to respond to these vary greatly, depending on the their social and economic contexts.
  • There is a need for ongoing support for community organizations that provide access, skills, training, content development and related services to the public. This support should be separate from that provided for computers, access sites, networking and other ICTrelated activities through the CAP and CLN programs. The ability to provide a range of services to the community, and to do so in an integrated way with other organizations, is contingent on the capabilities and resources of the organization. These include staff time, training, adequate general resources, and establishing realistic expectations on the part of administration, staff, volunteers and clients. Without proper resources and a needs-based approach, there is a risk that the services provided will be inappropriate and the intended beneficiaries of the programs, particularly equity groups, may become even more marginalized. This type of community level divide already exists across Canada. A critical factor in success is an ongoing support, both financial and other forms, for community organizations that provide the services. Support should be provided by a number of sponsors, including the federal and provincial governments, as well as other community level sponsors.