Long-term memory - learn how to retrieve:

The note-taking form was used as a minor accommodation and aid to help Frank organize and remember the information that he needs to obtain to cost and plan out a potential renovation job. The tutor and Frank talked about what he had done in the past and Frank said he used to have a number of pieces of paper with notes on them and would have to communicate with his brother-in-law whenever he came across a step in the renovating process for which he did not have information. Together the tutor and Frank talked about how the new note format could help eliminate Frank's organization problems.

Provide opportunities for over learning:

The tutor asked Frank to look over the note format and key headings and to use this to collect information on a "mock renovation" job he could do in his house or for a family member. This will help him practice, will ensure that the note form works for him and will enable Frank to see if other key headings need to be included. Frank was asked if he could come to the tutor's house next week to do a role-play. Frank will pretend that the tutor is a potential customer and he will use the form to find out what the customer needs for the renovation of his kitchen.

Goal of the note taking form and process:

• To customize the note-taking process and form, so that it works for Frank.
• After continued use, it is hoped that Frank will rely less on the key points to be asked and will begin to be able to recall the questions on his own.
• To decrease the number of times Frank needs to ask the customer clarifying questions and eliminate any miscommunication about renovation needs.