Figure 1
The project
Although they are all part of a comprehensive and coherent project, the individual
tasks are designed so that they can be solved independently of one another. This is
necessary in order to fulfill the requirements of the underlying measurement model.
Table 1 provides an overview of the problem-solving steps corresponding to the
above-illustrated action steps. Different components and aspects of each of the problem-solving
steps are listed.
Table 1
Problem-solving steps
| Define the Goals |
- Set goals.
- Recognize which goals are to be reached and specify the
essential reasons for the decision.
- Recognize which goals/wishes are contradictory and which are compatible.
- Assign priorities to goals/wishes.
|
| Analyze the Situation |
- Select, obtain and evaluate information.
- What information is required, what is already available, what
is still missing, and what is superfluous?
- Where and how can you obtain the information?
- How should you interpret the information?
- Identify the people (e.g. with what knowledge and skills) who are
to be involved in solving the problem.
- Select the tools to be used.
- Recognize conditions (e.g. time restrictions) that need to be taken
into account.
|
| Plan the Solution |
- Recognize which steps need to be taken.
- Decide on the sequence of steps (e.g. items on the agenda).
- Coordinate work and deadlines.
- Make a comparative analysis of alternative plans (recognize which
plan is suitable for reaching the goals).
- Adapt the plan to changed conditions.
- Opt for a plan.
|
| Execute the Plan |
- Carry out the individual steps (e.g., write a letter, fill in a form,
make calculations).
|
| Evaluate the Results |
- Assess whether and to what extent the target has been reached.
- Recognize mistakes.
- Identify reasons for mistakes.
- Assess consequences of mistakes.
|
|