Appendix 1.2

Example Knowledge Items

The following survey describes a team and several situations that the team encounters. After each situation, there are several response options describing what the team could do. For each option listed, rate the quality of the option on the following 1-to-5 scale.

Rating Scale

Vignette 4

A team of volunteers cleans a community park each month. The park is so large that the team needs an entire day to clean it.

Item 1

Members of the team have always worked well together. Recently, the community requested that the park be cleaned more often. The team meets to discuss this requirement, but team members disagree about how to proceed. To help this situation, team members should:

1. ___

   Act as though the differences in opinion are not very important.
2. ___

   Write down the various opinions about how to proceed and have a team member select one at random.
3. ___

   Ask someone from outside the team to act as a mediator at the next meeting.
4. ___

   Conduct a candid discussion about the issues on which the team members disagree.

Item 2

The team is asked to periodically rake all the leaves in the park every few weeks during the fall. This situation places a new demand on the team. To cope with this increased demand on its time, the team should:

1. ___

   Refuse to do the additional work.
2. ___

   Distribute the additional work equally among team members.
3. ___

   Assign the additional work to the newest team member.
4. ___

   Ask another team to do half the work.