Contents

• Introduction

• Chapter 1 - Getting Started
• Chapter 2 - Fishes and Loaves
• Reflections 1 - More Than Statistics
• Chapter 3 - Ups and Downs
• Chapter 4 - Drop by Drop
• Reflections 2 - Burnout and Balance
• Chapter 5 - Welcome, Friends
• Chapter 6 - Our Best Efforts
• Reflections 3 - Gaining Respect
• Chapter 7 - People Helping People
• Chapter 8 - Northern Hospitality
• Chapter 9 - Education is our Future
• Reflections 4 - Acceptance
• Chapter 10 - The Best and Worst of Times
• Chapter 11- Adult Learners
• Reflections 5 - Life and Literacy
• Chapter 12 - Attitudes in Action
• Chapter 13 - A Safe Haven

• Epilogue
• Letter to the Author
• Glossary
• Index of Names