You wait for the humorous reply but it doesn’t come. Now what’s happened to that client? They seemed to have had a sense of humour at lunch. But what was missing from your email that was present at lunch?

Your warm smile, gentle wink, raucous laugh, fluttering
eyelashes and nudge on the back.

You can try emoticons or other abbreviations such as:

;) :) :(
(Just kidding!)
(Joking!)
LOL (laugh out loud)

But it’s best not to use humour at all, especially if you don’t know the difference between sarcasm and irony.

Warning: Cartoon

When you compose an email, read it over before sending it and ask yourself what your reaction would be if you received it. If you have written it in anger or on the spur of the moment then give it some time before clicking on the send button. Especially, don’t use email to start or end a steamy love affair. Remember that once it’s sent it can be saved, printed and passed on to people whom you never intended to read it.

Next Bulletin:

Further tips on Email Etiquette - Style

Acknowledgements:

Clark-Dickson D and MacDonald R, Clear and Precise Queensland Law Society, Brisbane, 2000
MacGregor-Lowndes M and Davidson A, The Internet for Lawyers LBC Information Services, North Ryde 1997
Tunstall J, Easy Email Allen & Unwin St Leonards 2000

Cartoon of a phoneCall Tim Miles on ext 2508 or email TXM with your enquiries or comments

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