What we did

• Attended team meetings and made a strong case for clear language in the context of public health.

What happened?

• The presentations were very well received - they helped staff to understand the value of clear language.

• Very few people questioned the need to use clear language, but each challenge was welcomed as an opportunity to give a real life example of how clear language could help.

Where did staff want to go from here

• The results from an evaluation which was completed after the presentation indicated that many staff saw the value of clear language, wanted to learn more, and would like to attend clear language workshops.

• Resistance to HPC suggestions started to fade and staff appreciated the feedback more and more.