Table of Contents
A little history...
Who was involved?
How did we start?
What did we start with?
The materials
The process
Issues in the process
More on the process
Our approach
We defined the documents in the “new” process
The booklet
The Recovery Diary
Discharge Form
Nursing Checklist
Visit Report
Nurses were trained
Nurses were asked about the new system
Did the materials make a difference?
Did plain language make a difference?
Thank You
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