• Best practices and resources used by the organization to help manage the changes, including the areas of change they address, why they are useful, how successful they have been and where more information could be obtained.
• Would agencies be receptive to individuals contacting them in order to learn more about what their organization had implemented to manage change.

Literature review

The methodology for the literature review was designed to function at three levels. First, we wanted to identify what if any resources or best practices were currently being used in the literacy field that would help practitioners and administrators address Program Reform in Ontario. The hope was that resources that had already been applied and evaluated would be incorporated into this project, thereby eliminating the need to "reinvent the wheel." Sources to be consulted included AlphaPlus and the National Adult Literacy Database (NALD) website.

The second level of probing was to be more generic. Depending on the results from the first level of searching, a broader search base would follow, but with a focus on not-for-profit organizations. Resources to consult included the Charity Village website, other Internet search engines and library holdings.

The third level of searching was to be very general and identify research and resources that addressed both "managing change" and "managing stress." A similar methodology to the second level of searching was to be used, but in this case, we would not limit the queries to not-for-profit organizations.

It should be noted that this particular literature review was designed to focus primarily on materials that were more practical and less theoretical in nature, with the hope that other resources and materials could be incorporated into the workshop resources.

Development of resource

Using the information from the literature review, the survey returns and the best practices and resources interviews, and the materials supplied by Pam Patterson, the workshop facilitator, we compiled workshop binders for each participant. The binder was designed to complement the workshop and to offer additional resources that participants could use on their own.