Positive Strategies for Managing Change ~ Appendices

Appendix C - Provincial Best Practices question set

Positive Strategies for Managing Change
Best Practices

Introduction

My name is Robb MacDonald. I am an independent consultant working with Tri-County Literacy Network on a project called "Positive Strategies for Managing Change."

As part of this project, TCLN is investigating different best practices and resources in Ontario that literacy practitioners have used or are using to help them manage change in the workplace so that we can facilitate a sharing of this information among practitioners and administrators throughout the TCLN region.

Your name has been provided by ____________________.

The interview will take between 30 and 45 minutes and will focus on the following:

  1. The recent changes within your organization — why and what they have been like for you and your organization.
  2. What measures your organization has used to manage these changes.
  3. How successful these measures have been.
  4. What recommendations you would make to others.

If you do not want to answer any specific question or if you wish to withdraw from the interview for any reason, please just say so, and I will conclude the interview at your request and the results will not be used. I will not be tape-recording this interview; however, I will be taking notes. Is this okay with you?

Finally, for some questions I will be repeating back your answers to you, just to ensure that what I have recorded accurately reflects what you want recorded.

Background Information

What is Change?

For the purposes of this project, we are examining change from two perspectives. The first centres around the LBS reforms that have taken agencies from a curriculum-based model to a learner-focused and goal-oriented model. The second is more generic and is concerned with the realities of a rapidly changing and increasingly complex work world.

What is a Best Practice or Resource?

For the purposes of this project, a best practice or resource is a systematic approach to managing change that could be replicated elsewhere. (Examples of resources might include the use of web sites, videos, workshop materials or books. Examples of best practices might include staff retreats, time management or stress management strategies tailored for your organization.)