Table of Contents

• Preface
• Introduction
• What is Literacy?
• Looking for Literacy Barriers
• Caring for Your Environment
• Plain Language Primer
• Programs, Policies and Procedures
• Staff Training
• New Skills, Better Skills
      Referring People to Literacy-Upgrading Programs
• Shared Concerns, Common Goals
      How Community Agencies Can Work Together for Literacy
• For More Information
• Literacy Coalitions and Networks
• Acknowledgements