Computer Use

Computer use refers to the kinds of computer applications used in the job. In the workplace, workers use:

• word processing applications
• graphics software
• databases
• spreadsheets
• bookkeeping, billing or accounting software
• statistical analysis software
• computer assisted design software
• email
• the Internet
• desktop publishing software
• computer controlled equipment
• other applications such as GPS receivers, digital maps, sound and video editing software

Some considerations:

• Does the worker have to understand the software in any kind of detail or is it merely a matter of inputting data into an existing template or following a small number of simple steps to complete a task?
• Must the worker have some understanding of the software package and its range of options (be able to “move around” in the package and use a number of the features to complete common tasks)?
• Must the worker have a deeper understanding of one or more software packages in order to complete a wide range of tasks?
• Must the worker be an expert user – able to integrate functions, set up systems, teach computer use to others?
• Must the worker be able to assess IT needs, design and write software, design networks and IT systems?

Hardware and system skills:

• Does the worker require an understanding of software or are tasks restricted to connecting equipment, cleaning equipment, following user instructions for set-up? (Heavy user of technical support.)
• Is the worker expected to complete trouble-free installation of peripherals and related software, run disk de-fragmentation and other maintenance programs, run automatic upgrade processes? (Calls technical support when things go wrong.)
• Does the worker assess work-related computing needs, suggest appropriate hardware and software, troubleshoot peripherals, install pug and play components such as hard drives? (Light user of technical support.)
• Does the worker diagnose and repair problems with computer hardware and related software, troubleshoot networks, assemble workstations for specific applications? (May be the technical support person.)
• Does the worker assess IT system needs, design IT systems, troubleshoot systems, evaluate system performance? (Assesses the need for technical support.)