Prove It!

Tips And Sample

Before you Begin

Prior to developing your questions and answers in the template, you should have completed the following from previous classes:

• Conduct a self-assessment
• Analyze the types of positions you are applying for
• Understand the required competencies for your chosen position

Tips for Success in a behaviour-based interview

To make yourself a memorable candidate you must master the art of storytelling.

• Use specific examples
• Make sure they are vivid!
• Be specific: Avoid generic, hypothetical information
• Create an image of you at work for the potential employer
• Examples must meet the potential employer’s needs
• It is difficult to conjure up stories on the spot, so you have to be prepared

SAB Preparation Method (Template Form)

The most effective method of preparing for a behaviour-based interview is to use the SAB technique (situation, action, benefit).

Sample SAB Situation

Question

“Mary, take a minute and recall a specific situation in your past when you were asked to analyze and use creative problem solving techniques.”

Answer

Situation: “We wanted to improve our level of customer service and we needed to identify the root cause of each failure in delivering customer service and determine what corrective measures were possible.”

Action: “I proposed two approaches: one was to create a database of all complaints and two, was to send out letters of apology to all those complainants.”

Benefit: “Within a few short weeks we saw improved levels of customer service because of our database reporting and months later we determined that our sales had improved because of our increased level of customer service.”