Graphing
Essentials
Entry Level Jobs: Hairstylists and Barbers, Estheticians, Electrologists, Image, Social and Other Personal Consultants, Salon Assistant, Spa Attendant, Make-up Artist
| WORKPLACE TASK | Essential Skill |
|---|---|
| Rearrange schedules to accommodate last minute appointments and maximize sales | |
| Read clients’ files to determine which product or service is most appropriate for a particular client | |
| Write phone messages and pass them on to other staff | |
| Use appointment books to schedule clients and prepare for incoming clients | |
| Complete client record forms with information such as treatments, products used, particular problems and allergies |
|
| Interact with co-workers to arrange work schedules, exchange information about clients and discuss procedures and new ideas |
|
| Schedule appointments to the best advantages for client and salon/spa | |
| Resolve problems when service does not have the desired effect | |
| Read memos regarding new systems, employees policies and procedures | |
| Price new products when they arrive | |
| Make recommendations regarding hairstyles, skincare and make-up | |
| Keep notes on each client, updating client files after each appointment | |
| Take phone messages for co-workers | |
| Read magazines, books, newsletters, and internet sources to find new information they can use and to keep up-to-date with new products, suppliers and trade shows | |
| Greet clients, discuss their needs, recommend products or services | |
| Estimate the time needed for particular tasks and how long a client will have to wait for services | |
| Complete various forms, such as invoices, receipts, daily cash balance forms, customer order forms, order forms for supplies, inventory sheets |
|
| Record appointment dates, names, phone numbers and required services | |
| Book appointments, give price quotes and persuade customers to purchase services | |
| Read colour wheels to help determine which shades to use for make-up and hair colour | |
| Accept payment by cash, cheque or credit card and make change |