Graphing
Essentials
Entry Level Jobs: Cashier, Customer Service Clerk, Retail Sales Associate, Sales and Other Related Occupations
| WORKPLACE TASK | Essential Skill |
|---|---|
| Read labels, forms and manuals | 2 |
| Take phone messages and page co-workers on an intercom system | 5 |
| Calculate discount prices and taxes | 4 |
| Read company catalogues to find descriptions of items and ordering information | 1 |
| Complete various forms for refunds, repairs, orders and “rain-checks” | 2 |
| Decide whether to give priority attention to the customer or the phone | 6 |
| Greet customers in person, respond to questions | 5 |
| Read price tags, bills, cash register displays or account statements to determine the amount due | 2 |
| Estimate how many boxes of a product are needed to fill available shelf space | 4 |
| Fill in cash balance sheets | 2 |
| Read notes or memos with information about price changes, new products or procedures, administrative matters and upcoming sales promotions | 1 |
| Receive cash, make change and credit payments | 4 |
| Discuss products with visiting suppliers, passing along info to supervisors | 5 |
| Write phone messages and record price quote information taken by phone | 3 |
| Greet clients, discuss their needs, recommend products or servicesUse a database for customer information | 8 |
| Listen to customers describe their needs and respond to customer inquiries | 5 |
| Measure various quantities for customers (e.g. meat, engine oil, propane tanks, fabric, etc.) | 4 |
| Provide customers with information, explanation, or directions about services, products and warranties |
5 |
| Read brand labels and compare them to promotional flyers or coupons to determine if the product is on sale |
2 |
| Interact with supervisor, receiving instructions, or information | 5 |
| Read product information pamphlets and promotional material to describe the company’s products to customers |
1 |
| Request and provide information on prices, codes or procedures | 5 |
| Use computerized cash registers and scanners | 8 |
| Write notes to supervisors, indicating special requests form customers which involve special orders | 3 |