Conflict - Says Who?

Introduction

As we learned in previous lessons, when handled well, substantive conflict can be healthy for organizations. It can often increase the productivity of a group because ideas are tested and evaluated based on their merits, using evidence, logic and reasoning, rather than accepted as the way things have always been done. This can lead to positive change. Disagreements based on substantive conflict can be a result of differences over:

• Procedures
• Ideas/opinions
• Reasoning process

We also learned about five conflict management styles used to resolve conflicts (avoidance,accommodation, authoritative, compromise, and collaboration).

Assignment

Part A: Script Writing

Part B: Role-playing

Rehearse your script as much as possible so you are convincing to the audience. Your performance will be based on the script itself and on your ability to convince the audience that this could be a real situation.

Part C: Peer Evaluation

Using the peer evaluation sheet, you will be identifying the situation, the individuals, what Essential Skills are instrumental in this conflict and what type of conflict management style is used to resolve the situation.