Staff believe that the program’s supportive environment is a key factor in learner success. They believe that it is important to “grow community”—and that it is through that sense of community that a supportive and collegial learning environment is fostered and trusting relationships develop. If learners are having a hard time, staff often help them by advocating for them, accompanying them to places like the hospital or the Victim Assistance program. They will also help them fill out forms for services. In the words of the coordinator, “If needed, staff go the extra mile for people.” Given the literacy levels of some learners in the program, they are likely to end up dropping out of classes if they need services but become frustrated trying to access them. Fortunately, the program has had many learners who are very determined to succeed as well.

The program recognizes learner contributions to the program, such as making coffee, donating time for special events and so on. It celebrates learner success. Once a month, learners receive awards, often donated by a local organization; for best attendance, or for the most improved in Math, English, and other subjects, for example. Recently, the program celebrated the achievement of one learner who passed the examination of the highest level in the NWT Trades access for the Apprentice Electrician.

As well, the birthdays of learners are celebrated. Food, such as bread for toast, canned items and tea and coffee, is often available in the kitchen for those who may not have had breakfast. Once a month, learners participate in bringing country foods or cooking their specialties for a pot luck lunch.