The individual needs of learners are recognized and responded to.

1. A process is in place to assist learners to access support services, where necessary.
2. The program is pro-active in supporting learners in a variety of ways, such as:

• Program staff identify learners’ support needs, such as funding, counselling, childcare and housing, during intake interviews.
• Program staff follow up with learners who are not participating in or attending the program to determine if they are facing barriers and require additional support services.

The program respects its learners.

1. The program maintains a good rapport and promotes mutual respect among learners, staff and others involved in the program.