The program creates a supportive learning environment.
The program uses positive language to refer to learners.The
program is aware of and sensitive to the multiple roles of adult learners. 8. Respect and Support for Learners
A quality adult literacy and basic education program
respects its learners and supports them to achieve their
goals.
The program creates a supportive learning environment.
The program uses positive language to refer to learners.The
program is aware of and sensitive to the multiple roles of adult learners. 
The
program maintains the confidentiality of learners’ records and information.