3. First language/mother tongue literacy is encouraged:

• Courses/sessions are offered in appropriate NWT official language(s).

4. The language of the community is visible in the program in ways such as:

• Materials/resources are available in the language.
• Signs are written in the language.
• Speakers/staff from the language group are involved in the program.
• Other ________________________________.

Program staff are sensitive to different cultures.

1. Program staff have opportunities for cross-cultural training.
2. Program staff are aware of and sensitive to culturally based communication and interaction patterns.
3. Program staff are aware of and respond to different learning styles.
4. Program staff select materials and topics that are culturally relevant for learners.